AuditFlow Refund Policy

AuditFlow is operated by VISION CRAFT VC CY LTD.

Refund handling depends on the order state, subscription state, payment status, report delivery status, and whether processing has started.

One-time audits

A refund can be requested before report processing begins. Once processing has started, support reviews the request based on the specific order details.

If a report cannot be generated because AuditFlow cannot access the submitted public website within the stated public-site scope, support may offer a retry, manual review, package adjustment, credit, or refund depending on the order state.

Delivered PDF reports are generally not refundable solely because the customer disagrees with a finding, ranking, or recommendation. We will review clear processing errors, wrong-package delivery, duplicate payments, or failed delivery issues.

Monitoring plans

Monitoring subscriptions can be cancelled for future billing periods. Completed monitoring periods, delivered monthly reports, and billing periods already started are not retroactively removed from account history.

Monthly monitoring reports are generated on a scheduled monthly basis while the subscription is active. Cancelling stops future renewals but does not undo reports already generated for an active billing period.

Duplicate or mistaken payments

If a duplicate charge, wrong package purchase, or obvious checkout mistake occurs, contact support as soon as possible. Resolution depends on whether processing has started, whether a report has been delivered, and whether Stripe confirms the payment state.

How to request help

Contact support with your account email, order reference, website URL, and the reason for the request. Send requests to servicesauditflow@gmail.com.